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Terms & Conditions

Version 2.0, last updated on 12 October 2026

1. About these Terms

These Terms and Conditions (“Terms”) apply to the use of the website coachxlifestyle.com and any pages that link to these Terms (the “Website”), and to the use of the CoachX Dashboard and the AI Setter, including the connection with Instagram (together the “Services”). By using the Website or the Services, you confirm that you are at least 18 years old and that you accept these Terms. How we handle personal data is described in our Privacy Policy. If you do not agree with these Terms, please do not use the Website or the Services. If you use the Website or the Services on behalf of a company, you confirm that you are authorised to accept these Terms on its behalf.

2. Who we are

CoachX is the trade name of Fabian Polak, a sole proprietorship registered in the Netherlands.
  • Address: Noordeindseweg 9, 2645 AK Delfgauw, the Netherlands
  • Chamber of Commerce (KvK): 67018815
  • VAT number: NL003997165B75
  • Email: info@coachxlifestyle.com

3. Coaches, clients and leads

If you are a coach who works with CoachX, our collaboration is governed by the collaboration agreement between you and CoachX. That agreement prevails over these Terms for everything it covers, such as fees, payments, the services of CoachX and liability. These Terms add the rules for the use of the Website and the Services. If you are a client or lead of a coach, your agreement about coaching, payments and results is exclusively between you and your coach. CoachX is not a party to that agreement and does not provide coaching to you. Questions, complaints and claims about your coaching must be directed to your coach. Coaches are independent entrepreneurs. They are not employees, agents or representatives of CoachX, even when they use the Website, the Services or other tools provided by CoachX.

4. The CoachX Dashboard and your account

Access to the CoachX Dashboard is personal. You provide correct and up-to-date information, keep your login details confidential and notify us immediately at info@coachxlifestyle.com if you suspect unauthorised use of your account. You are responsible for everything that happens through your account, including actions by people you have given access. We may suspend or block access to the Website or the Services if we reasonably believe that these Terms, the collaboration agreement or the law are being violated, or if this is necessary for security or technical reasons.

5. The AI Setter and the connection with Instagram

5.1 What the AI Setter does

A coach who works with CoachX can connect their Instagram professional account to the CoachX Dashboard. The coach can then read and answer Instagram messages in the Dashboard, and the AI Setter can reply to messages on the coach’s behalf, ask questions to determine whether a coaching programme is a good fit and schedule introductory calls with the coach or a closer of CoachX.

5.2 Your permission

By connecting your Instagram account, you authorise CoachX to receive the messages sent to your account and to send messages on your behalf through the Instagram API, for the purposes described in section 5.1 and in our Privacy Policy. You can disconnect your account at any time in the CoachX Dashboard, or by removing CoachX in Instagram under Settings, Apps and websites. After disconnecting, the AI Setter no longer sends messages on your behalf.

5.3 Your responsibilities

You remain the owner of your Instagram account and are responsible for it. When you use the AI Setter, you:
  • comply with the Meta Terms of Service, the Instagram Terms of Use, the Instagram Community Guidelines and the Meta Platform Terms;
  • use the AI Setter only to reply to people who contact you or respond to your content, and not to send unsolicited messages or spam;
  • provide correct information about your offer, prices and way of working in the AI Setter settings, and keep it up to date;
  • do not let the AI Setter make health claims, give medical advice or make promises that you cannot keep;
  • check the conversations in the CoachX Dashboard regularly and take over a conversation when it is handed over to you.

5.4 AI-generated messages

Messages from the AI Setter are generated with the help of artificial intelligence. We make this known in the conversation, and the AI Setter never denies being an AI. AI output can contain errors or be incomplete. Messages from the AI Setter are sent in the name of the coach, and the coach remains responsible for them. The coach can take over a conversation or switch off the AI Setter at any time. Conversations about price negotiations, health, complaints, questions about whether the person is talking to a bot, people who appear to be under 18 and people who want to stop are always handed over to the coach.

5.5 Instagram and Meta

Instagram is a service of Meta. Meta determines which functions are available through its API and may change, limit or end them at any time. Meta may also restrict or block an account. CoachX is not responsible for this and does not guarantee that the connection with Instagram will always be available.

6. No personal advice

Content on the Website, including information about health, fitness, nutrition, business or coaching, is general information only. It is not medical, nutritional, psychological, financial or legal advice. Before starting or changing an exercise or nutrition programme, consult a doctor or other qualified professional, especially if you have a medical condition, are pregnant or use medication.

7. Third-party services

The Website and the Services make use of, or link to, services of third parties, such as Meta (Instagram), Stripe, Cal.com and the coaching app. Their own terms and privacy policies apply to those services. CoachX is not responsible for the content, availability or changes of third-party services.

8. Intellectual property

The Website, the CoachX Dashboard, the AI Setter and their content, design and underlying software are protected by intellectual property rights that belong to CoachX or its licensors. You may use them only for their intended purpose. You may not copy, sell, modify or commercially exploit them, or use them to build a competing service, without our prior written permission. The names CoachX and YourCoachX and the related logos are trade names and trademarks of CoachX. Other names and logos on the Website, such as Instagram and Everfit, are trademarks of their respective owners.

9. Acceptable use

You may only use the Website and the Services lawfully and in accordance with these Terms. You must not:
  • attempt to gain unauthorised access to the Website, the Services or the systems of CoachX or its suppliers;
  • introduce viruses, malware or other harmful code;
  • disrupt the normal operation of the Website or the Services, for example by overloading them or bypassing security measures;
  • use bots, scrapers or other automated systems to access or copy the Website or the Services without our written permission;
  • use the Website or the Services to send spam or unsolicited commercial messages.

10. Liability

For coaches, the liability provisions of the collaboration agreement apply. For all other users, the Website is provided “as is”. To the extent permitted by law, CoachX is not liable for indirect damage, such as loss of profit or data, and the total liability of CoachX in connection with the use of the Website is limited to EUR 100. These limitations do not apply in case of intent or gross negligence of CoachX, or where the law does not allow a limitation. If you use the Website or the Services in violation of these Terms or the law, and a third party holds CoachX liable as a result, you compensate CoachX for the resulting damage and reasonable costs.

11. Changes

We may change the Website, the Services and these Terms. The current version of these Terms is always available on the Website. In the event of significant changes, we will inform the coaches we work with by email or via the CoachX Dashboard. If you continue to use the Website or the Services after a change, you accept the updated Terms.

12. Governing law and disputes

These Terms are governed by Dutch law. Disputes are submitted to the competent court in The Hague, unless mandatory law requires a different court. If you are a consumer, you keep the protection that the mandatory law of your country of residence gives you. We always try to resolve a dispute together first.

13. Contact

CoachX (Fabian Polak) Noordeindseweg 9, 2645 AK Delfgauw, the Netherlands Email: info@coachxlifestyle.com

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